Modified SERVPERF and Normalized SERVQUAL Models in Estimation of Service Quality in Higher Educational Institutes
The purpose of this paper is to propose and empirically substantiate modification of SERVPERF instrument. We demonstrate difference in practical realization of SERVQUAL (Perceptions-Minus-Expectations) and modified SERVPERF Performance-Minus-Expectation.
Подобные документы
The considers the transformational models of globalized world development and institutional transformations for the sustainable development of society in the context of the internationalization of higher education and science, which is important today.
статья, добавлен 27.03.2023Analysis of the strategy of forming the image of higher educational establishment in the socio-cultural dimension. Effective implementation of university image strategies, which helps to strengthen the position in the market of educational services.
статья, добавлен 14.10.2018Characteristics of the effect of labor migration on the dynamics and quality of labour resources of the Russia through the analysis of scale, educational level of labour migrants. The list of necessary actions that could minimize adverse impacts.
статья, добавлен 28.09.2016Investigation of the anthropological and axiological aspects of human social expectations in the context of the processes of self-organization of social phenomena. Substantiation of the concept of stereotyped and thanatological social expectations.
статья, добавлен 19.07.2021Analysis of the system of counteraction to the ideology of terrorism, the characteristics of its main subjects. Research of features of the main directions of work on counteraction of ideology of terrorism on the basis of higher educational institutions.
статья, добавлен 06.02.2019The role of Higher Education, its growth in the conditions of knowledge society and modification during military operations. Conceptualization of the third mission of universities, for the current state of development of domestic higher education.
статья, добавлен 15.06.2023The article aims at analysing fatherhood representation through the onscreen discourse of the popular American animated television sitcoms The Simpsons and Family Guy, that feature dysfunctional working-class families with the same family structure.
статья, добавлен 26.09.2023The specific features and main problems of formation and development of the student volunteer movement in Ukraine, identifies prospects for its further development and the content of the organization of volunteer work in a higher education institution.
статья, добавлен 04.12.2022Ukraine's aspiration to enter the European Union, which cannot be realized without a significant improvement in the quality of life of the population. Studying the components of the quality of life of students depending on the place of study (country).
статья, добавлен 30.10.2020The influence of constitutional principles on the consciousness of young people. Their importance in the process of civic education. Features of self-realization of youth, analysis of their understanding of the content of constitutional principles.
статья, добавлен 23.05.2023- 11. Phenomenology of subjective assessment of quality of life and psychological health of an individual
The concept of "interpretation of the quality of life" as a sociological category. Analysis of the problem of psychological health. Mental health and quality of life as a degree of development of psychological health, as a sociocultural phenomenon.
статья, добавлен 07.01.2023 The formation and implementation of post-war Ukraine state policy under the basics of the social quality scientific concept, used to improve the social parameters of the European Union development. Theoretical basis of the social quality concept.
статья, добавлен 25.12.2022Theoretical considerations about people with disabilities and their expectations and opportunities in meeting professional and social needs. An analysis of the literature and legislation shows that the concept of disability is a multi-dimensional one.
статья, добавлен 29.01.2022The paper was proposed а new approach to modelling and research of large social systems. New models of socio-economic systems are described, and an interpretation of their behaviour as trajectories on certain surfaces in the space of variables is given.
статья, добавлен 23.12.2022The place of sociology of social work in the system of sociological knowledge is analyzed. Examines and characterization of content issues related to individuals entitled to access social services within the state social service system in Azerbaijan.
статья, добавлен 22.01.2024Changes in the delivery of social services and the transition from institutional to community assistance in Slovakia. The importance of individual planning and social rehabilitation in improving the status of recipients in social service institutions.
статья, добавлен 24.05.2021Quality of life as the degree of satisfaction of material, cultural and spiritual needs. International system of its assessment. Movement and physical activity is undamental factor for formation, preservation, promotion of health and human development.
статья, добавлен 29.10.2020Living together as a problem for all sorts of "us" and "them". Problem of the question "can we live together" (and how), his crucial to our common fate. Talcott Parsons’s "system". Our social identities as members of ethnic, religious, or national groups.
краткое изложение, добавлен 10.08.2013Attracting foreign students to Russian universities. Development of models of social and psychological support for these students. Disclosure of the TRIO program, which provides discretionary and competitive grants to higher education institutions.
статья, добавлен 14.06.2021Analysis of the process of social inclusion and integration of refugees and forcibly displaced persons. Consideration of main social triggers, biases, prejudices, limitations, fears and expectations towards newcomers from the side of receiving community.
статья, добавлен 15.04.2024The purpose of the study is to examine the basics and principles of the social security system, the study of existing social security systems that operate successfully in foreign countries. Varieties of systems and models of modern welfare system.
статья, добавлен 27.07.2022Analysis of the factors affecting students' assessment of the quality of services and the process of service provision: tangibility, reliability, responsiveness, confidence and responsiveness. General food consumption patterns and satisfaction levels.
статья, добавлен 26.12.2023Knowing the need to develop a model of career information services through field trip techniques to increase the career aspirations of adolescents at SMPN 1 Enrekang. Results of the needs analysis related to the development of the service model.
статья, добавлен 10.05.2023The social tension factors measurement and estimation in cities and its current state in Omsk. The concluded that the population is dissatisfied with the work of the local government. The leading positions are occupied by the social and economic problems.
статья, добавлен 09.04.2022Analysis of the experience of Ukraine and Canada in the field of supervisor training social work. Aspects of practical implementation of supervision. Relationship between the qualification level of social workers and the quality of social services.
статья, добавлен 28.12.2020