Strategy of customer service as an important direction for achievement of competitive advantages of an industrial enterprise
Customer service strategy of an industrial enterprise in the context of the implementation of the concept of strategic management. Features that characterize customer service with high quality. Measures to motivate employees to quality customer service.
Подобные документы
In the context of the tasks of designing competitive BPs in the service sector and implementing the strategic goals of the service enterprise, the principles of TQM were specified, the "quality loop" for the hotel business was designed, personnel skills.
статья, добавлен 15.04.2024The stimuli that have the greatest impact on change are unexpected fluctuations that usually occur from the outside environment. One of the priority factors that has strong impact on the success of the company is users of the goods or services provided.
статья, добавлен 14.04.2022The concept of quality. Foundations and systems of quality management. Training for improving service quality at Honda. The plant of Lexus in Cambridge. Human resource development management, tools of process management. Methods in quality assurance.
курсовая работа, добавлен 29.10.2015Factors of quality control of services provided by service companies. The plan of analysis and assessment of the quality of service. Characterization of the Servqual method, which is used to evaluate the quality of service in Społem stores in Szczeci
статья, добавлен 26.03.2020Strategy development of quality of services rendered in tourism and hospitality business. This strategy is developed on the basis of research of Canadian public service sector and author's own research of Russian socialcultural services and tourism.
статья, добавлен 28.09.2016Customer orientation as a key to a strong competitive position. Application of scenario planning for adjustment and forecasting of external instability. Comprehensive analysis of the development of customer orientation of the gas distribution enterprise.
статья, добавлен 23.11.2022Purpose of customer relationship management (CRM). History, definition and underpinning theory of CRM. Potential benefits and disedvanteges of CRM. Steps to improve CRM. Behavioral patterns and segments. CRM applications and their customer types.
презентация, добавлен 28.02.2017Research on product quality and customer value. Learning a video game as a digital product. Marketing strategy for digital products. Video game design and usability principles. Basic text analysis with LDA. The main characteristic of game descriptions.
дипломная работа, добавлен 07.12.2019Functions of the customer relationship management. Artificial intelligence in the customer relationship management systems. Cloud technologies in the customer relationship management systems. In-depth interview questions pattern (Russian), example.
дипломная работа, добавлен 16.07.2020Goals of the CRM systems. Functions of the customer relationship management. Artificial intelligence and cloud technologies in the customer relationship systems. The development of the customer relationship management systems. Chat bots integration.
дипломная работа, добавлен 13.07.2020- 11. Choosing logistics service suppliers: customers` perspective in benchmarking container terminals
Development of a customer-oriented model that allows benchmarking of container terminals. This model takes into account the consumer's preferences regarding the importance of certain attributes of a port. Typology of consumers based on their preferences.
дипломная работа, добавлен 30.10.2017 The analysis of reports on the last researches in area of project management office. Comparison of approaches in project management at the entities with PMO of different levels of a maturity and without it. role and objectivity of the customer feedback.
статья, добавлен 25.02.2016Theoretical background of CRM concept. Company description and key financial figures. Company and existing CRM system. Study of previous customer satisfaction analyses in company. Estimation of CRM usage and customer satisfaction and regression analysis.
дипломная работа, добавлен 18.07.2020The influence of the process of perception of the value of hotel loyalty improving service quality in the hotel. The value of the service experience, functional and cultural values within the specified price. develop marketing strategies for hotels.
статья, добавлен 28.09.2016Analysis of the relationship between the competitiveness of enterprises with the quality of products or services provided and the ability to meet customer requirements. Requirements for the quality of products. Factors affecting its competitiveness.
статья, добавлен 19.02.2021One the representatives of the external environment is the patient, whom the author of the scientific article called a "customer", because for each person, money goes to the health care organization, which affects the normal functioning of the hospital.
статья, добавлен 31.01.2024Measurement of the customers’ expectation levels of service quality in the food retail sector against their perceptions levels. The zone of tolerance. Determining the gap between customers’ expectations and their perceptions of the service quality.
статья, добавлен 14.04.2016Determined that for a development-oriented enterprise, the formation of a flexible and far-sighted strategy focused on increasing the value of the enterprise is important. Proved that the formation of a development strategy using a value approach.
статья, добавлен 13.09.2022The essence of change management and the role of management in the course of changes in the sustainable development of an enterprise, tools for its successful implementation. Examples of their successful implementation at an industrial enterprise.
статья, добавлен 15.04.2024Development and implementation of a quality management system as one of the important problem of the hotel economy of Ukraine. Organizational structure of reception and accommodation services management. Job responsibilities of the booking operator.
статья, добавлен 22.06.2021The study of modern trends in the development of the HR service, the formation processes and the efficiency of the use of the company's personnel in the conditions of the latest challenges. Quality factors of personnel management in the organization.
статья, добавлен 05.09.2023Considers and examination of the issues of building the enterprise competitive development strategy in the Republic of Kazakhstan. Research and characterization of the main problems of enterprise financial stability management and risk reduction.
статья, добавлен 26.09.2016The role, significance of the introduction and subsequent certification of management systems in the activities of a modern enterprise. Approaches to control the business results of the organization, the degree of customer satisfaction and their needs.
статья, добавлен 31.01.2018Изучение понятия Customer Relationship Management, стратегии поведения компании, позволяющей управлять жизненным циклом клиента в организации. Анализ типов классификации CRM-систем. Характеристика проблем, возникающих при отсутствии единой системы CRM.
реферат, добавлен 27.05.2013A comprehensive series of tests of new civil aircraft before delivery to the customer. Troubleshooting before operating aircraft. The significance of testing for aircraft production. Prospects for the development of aircraft testing in the future.
статья, добавлен 20.03.2024