Patients’ satisfaction – an indicator of the quality of medical services
Quality assessment of the treatment process as a precondition for an integral approach to its management. Studying the opinion of patients who have undergone treatment in the clinics regarding their satisfaction with the quality of the health services.
Подобные документы
The concept of quality. Foundations and systems of quality management. Training for improving service quality at Honda. The plant of Lexus in Cambridge. Human resource development management, tools of process management. Methods in quality assurance.
курсовая работа, добавлен 29.10.2015Characteristics of the audit as a control mechanism for the implementation of the program to improve the quality of products and services in enterprises. The content of the production quality management system in accordance with ISO 8402 and ISO 9001.
статья, добавлен 29.01.2019Highlights and characteristic the results of a study devoted to new requirements to quality management in auditing firms, resulting from the enforcement of the new standards. The design of a quality management system at firm level is considered.
статья, добавлен 09.02.2023Factors of quality control of services provided by service companies. The plan of analysis and assessment of the quality of service. Characterization of the Servqual method, which is used to evaluate the quality of service in Społem stores in Szczeci
статья, добавлен 26.03.2020Strategy development of quality of services rendered in tourism and hospitality business. This strategy is developed on the basis of research of Canadian public service sector and author's own research of Russian socialcultural services and tourism.
статья, добавлен 28.09.2016The philosophy and methods of progress and continuous improvement in the theory of total quality management. Quality management systems in ISO normative documents. Possible practical recommendations and requirements for the management of organizations.
статья, добавлен 17.04.2022Development and implementation of a quality management system as one of the important problem of the hotel economy of Ukraine. Organizational structure of reception and accommodation services management. Job responsibilities of the booking operator.
статья, добавлен 22.06.2021The problem of product quality in project management, analysis of its importance, problems and strategies of provision. Resource management planning, quality assurance, mitigation risk assessment, communication, collaboration, technology implementation.
статья, добавлен 19.03.2024The evolution of total quality management. The regular use of statistical control methods to ensure that quality standards are met and to identify variations from the standards. The concept of total quality control. Company-wide quality control.
статья, добавлен 10.03.2019Trello as a cloud-based software application which designed to assist with project management in various spheres and organizations. The teamwork quality like a balance of each member contribution effects team’s satisfaction with the work process.
дипломная работа, добавлен 18.07.2020Analysis of the relationship between the competitiveness of enterprises with the quality of products or services provided and the ability to meet customer requirements. Requirements for the quality of products. Factors affecting its competitiveness.
статья, добавлен 19.02.2021Discussion of the compliance problem, its causes and consequences. Changing the public image of the doctor as the most important factor in improving compliance. Improving the quality of medical services, maintaining and improving the health of patients.
статья, добавлен 22.02.2021Realization of organizational and economic bases of production and investment and innovation processes at the enterprise is a factor on which the quality of the final product depends. The specific characteristics of the quality management system.
статья, добавлен 18.03.2018Features of adaptation of the education system to market requirements and increasing competitiveness. Quality management systems in ISO regulatory documents. Description of the attitude of higher education administration, teachers to quality management.
статья, добавлен 07.10.2021- 15. Quality control
Quality control is an operational activity carried out by managers and employees of an enterprise who act in the process of creating a product. Quality assurance through the implementation of the functions of planning and quality control, communication.
статья, добавлен 13.03.2019 Study of the role of product quality in the modern world, improvement of technology and changes in consumer demand. Creating a product in which it is influenced by the quality of the subjects of management. Model of full quality control A. Feigenbaum.
статья, добавлен 14.03.2019Improvement of the event management system at the company, reflection of benefits and losses from its implementation. Assessment of the level of staff satisfaction, increasing the quality of communications. Consideration of budget control indicators.
статья, добавлен 16.01.2024The essence of the contractual approach to the organization's activities and the assessment of the role of non-financial indicators in making management decisions. Analysis of customer satisfaction and the value of non-financial indicators in a crisis.
курсовая работа, добавлен 21.08.2020The characteristic of kefir are reflected. The technological scheme of production of kefir is provided, the information on a nomenclature of indicators of quality. An algorithm of action for improvement of a quality management system on company.
дипломная работа, добавлен 16.05.2018Managers with of job satisfaction, thereby contributing to a more comprehensive theory of organization and management in the hospitality field. Analyzes of the effects of role conflict, burnout, socialization, and work autonomy on job satisfaction.
статья, добавлен 02.04.2014- 21. Quality management as a foundation contemporary ensuring the competitiveness of tourism enterprises
According to modern ideas in ensuring the quality of the final product, quality management actually acts through-aspect of business management, along with cost, time and more. Understanding money is in the subjective evaluations of each stakeholder.
статья, добавлен 16.08.2017 Traditional and agile approaches to project management. Effectiveness and productivity of agile teams. Agile approach in education. Contribution of the study and future work. Teamwork Quality model. Setting and project description. Purpose and hypothesis.
дипломная работа, добавлен 20.08.2020The study of the evaluation of information processes of management of business entities. The methodological approach to assessing the effectiveness of the information management process through the evaluation. The need to assess the quality of management.
статья, добавлен 05.09.2023Analysis of determinants of job satisfaction in literature. Organizational settings and surveying approach. Comparing the current satisfaction level with its perceived change. Comparing means of satisfaction with motivating and hygiene factors.
дипломная работа, добавлен 22.08.2020The role of total quality management (TQM) implementation principles on product quality in the Libyan Metallurgical Company. Peculiarities of the activities of Libyan companies and their difficulties, obstacles in implementing and maintaining modern TQM.
статья, добавлен 18.11.2022