Innovations in Customer Relationship Management systems and their impact on business processes
Functions of the customer relationship management. Artificial intelligence in the customer relationship management systems. Cloud technologies in the customer relationship management systems. In-depth interview questions pattern (Russian), example.
Подобные документы
Purpose of customer relationship management (CRM). History, definition and underpinning theory of CRM. Potential benefits and disedvanteges of CRM. Steps to improve CRM. Behavioral patterns and segments. CRM applications and their customer types.
???????????, добавлен 28.02.2017???????? ??????? Customer Relationship Management, ????????? ????????? ????????, ??????????? ????????? ????????? ?????? ??????? ? ???????????. ?????? ????? ????????????? CRM-??????. ?????????????? ???????, ??????????? ??? ?????????? ?????? ??????? CRM.
???????, добавлен 27.05.2013CRM (Customer Relationship Management) – ?????????? ??????????? ? ?????????. ???????????? ?????????????????????? ??????? ? ???????. ???????????????? ? ???? CRM-??????. ???????????, ??????? ???????? ? ???? ?????????? ?????????? ??????????? ? ?????????.
???????? ??????, добавлен 22.09.2014??????? ? ???????? Customer Relationship Management, ???????? ?????????, ?????????? ???????? ???????? ?????????? ?????????????? ? ?????????. ?????? ???????????? ??????????, ???????????? CRM-?????????. ??????????? CRM-??????? ? ?????? ????????? CRM.
??????, добавлен 04.07.2022The role, significance of the introduction and subsequent certification of management systems in the activities of a modern enterprise. Approaches to control the business results of the organization, the degree of customer satisfaction and their needs.
??????, добавлен 31.01.2018The analysis of reports on the last researches in area of project management office. Comparison of approaches in project management at the entities with PMO of different levels of a maturity and without it. role and objectivity of the customer feedback.
??????, добавлен 25.02.2016???????? ??????? ??????? ?????????? ?????????????? ????????????? ????????????. ????????? ? ??????? ???????? ?? ?????????? ????????? Customer Relationship Management. ????????? ???? ???????? ?????????????? ?????????????? ??????? ? ?????????? ?????????.
???????? ??????, добавлен 12.03.2016Customer service strategy of an industrial enterprise in the context of the implementation of the concept of strategic management. Features that characterize customer service with high quality. Measures to motivate employees to quality customer service.
??????, добавлен 19.11.2021Analysis of the impact of artificial intelligence on the modern life of people. Correlation between the views of HR professionals and employees on the automation of the hiring process based on in-depth interviews with HR experts and management.
????????? ??????, добавлен 20.08.2020Interaction of artificial intelligence with the management system of business structures. Measures to improve the efficiency of business functions when using it in configuring strategic and tactical management, forming business portfolios of divisions.
??????, добавлен 02.10.2024Analysis of the direction of improving the efficiency of work in the public sector using new approaches to management, including management control systems. Study of the relationship of this approach with the formation of a culture of efficiency.
??????, добавлен 15.06.2023Research on Gender Aspects of Management. Study of the relationship between the features of management activities and the style of leadership from the point of view of gender typing. The role of these factors in terms of improving management efficiency.
??????, добавлен 06.09.2021Features of the usage of information technology and management systems in business management for optimization operations of the enterprise. Practice of business management, the use a balanced approach to the information support of business decisions.
??????, добавлен 29.09.2016Fundamentals of intercorporate cooperation with telecommunications services sub-operators, the problem of adaptability of business management systems and highlighting the principles of building systems for telecommunications in the national economy.
??????, добавлен 02.11.2018Personnel management as a factor in organizational strategy. Use of information technologies to establish the relationship between personnel and the goals of the organization. The concept of business intelligence in the context of personnel strategy.
??????, добавлен 27.09.2016One the representatives of the external environment is the patient, whom the author of the scientific article called a "customer", because for each person, money goes to the health care organization, which affects the normal functioning of the hospital.
??????, добавлен 31.01.2024?????? ?????????? ??????????????? ????? ? ???????-???????????? ?????????. ????????????? ??????? ?????????? ??????????????? ? ????????? CRM (Customer Relationship Management) ? ??????????? ??????????????? ?????. ?????? ??????? ?????????? ???????????????.
??????, добавлен 29.07.2018Consideration of information systems of land management. Identify the obvious problems of information support for the process of resource management based on the analysis. Proposals for the improvement of information systems using modern technologies.
??????, добавлен 28.09.2016Explores the relationship between the formulation and management of long-term and short-term plans, the philosophy of management, the current state of production management. Delves into the internal mechanics of enterprise economic management innovation.
??????, добавлен 19.03.2024The study of applied aspects of the use of information systems and technologies for solving strategic and tactical business problems. Increasing the importance of informatization in the transition to a digital economy. Enterprise management optimization.
??????, добавлен 03.04.2023Study of the main ways of managing economic processes and participants in production with the lowest costs of material, financial, energy and labor resources. Analysis of the relationship between production efficiency and management improvement.
??????, добавлен 15.11.2022- 22. Crisis situations and effective human resource management - from visions to sustainable solutions
A study of contemporary key aspects of human resource management. Identifying the relationship between research and developments, their application and adaptability in human resource management. Review of trends in changing paradigms of these processes.
??????, добавлен 12.05.2024 The stimuli that have the greatest impact on change are unexpected fluctuations that usually occur from the outside environment. One of the priority factors that has strong impact on the success of the company is users of the goods or services provided.
??????, добавлен 14.04.2022The use of information technology to improve the controllability of the business processes. Document management as an important part of corporate information systems. Develop a set of recommendations for automation of contract management in the holding.
??????????? ??????, добавлен 20.03.2016???????????? ???????? ? ????????? ??? ????????? ??????????, ?????? ? ?????????? ?????????? ? ????????. ?????? ???????? ?????? CRM-??????. ????????? ?????? ??????????? ?????? ?????? ??? ????????????? ????????. ????????? ??????-???????? ? ??????? CRM.
??????, добавлен 21.02.2025