????????? ????????? ????????? ???????? TQM ? ??????
????????? ????????? ?????????? ????????? (tjtal quality manegment, ?Q?), ?? ????????????? ??????, ??????? ? ??????. ??????????? ?????????? ????????? TQM ??? ???????????? ????. ???????? ???????? ??????????? ???????? ? ?????? ? ????????? ???? ?? ???????.
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