Total quality management
The evolution of total quality management. The regular use of statistical control methods to ensure that quality standards are met and to identify variations from the standards. The concept of total quality control. Company-wide quality control.
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Сущность концепции Total Quality Management, процесс построения цепочки взаимосвязанных процессов для принятия решения. Описание и особенности системы улучшения качества Kairyo, Kaizen. История возникновения приза Деминга, премия за качество М. Бэлдриджа.
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