??????? ? ?????????????? ?????????? ?????????????? ????????????? ????????????
???????? ??????? ??????? ?????????? ?????????????? ????????????? ????????????. ????????? ? ??????? ???????? ?? ?????????? ????????? Customer Relationship Management. ????????? ???? ???????? ?????????????? ?????????????? ??????? ? ?????????? ?????????.
Подобные документы
Purpose of customer relationship management (CRM). History, definition and underpinning theory of CRM. Potential benefits and disedvanteges of CRM. Steps to improve CRM. Behavioral patterns and segments. CRM applications and their customer types.
???????????, добавлен 28.02.2017Goals of the CRM systems. Functions of the customer relationship management. Artificial intelligence and cloud technologies in the customer relationship systems. The development of the customer relationship management systems. Chat bots integration.
????????? ??????, добавлен 13.07.2020???????? ??????? Customer Relationship Management, ????????? ????????? ????????, ??????????? ????????? ????????? ?????? ??????? ? ???????????. ?????? ????? ????????????? CRM-??????. ?????????????? ???????, ??????????? ??? ?????????? ?????? ??????? CRM.
???????, добавлен 27.05.2013CRM (Customer Relationship Management) – ?????????? ??????????? ? ?????????. ???????????? ?????????????????????? ??????? ? ???????. ???????????????? ? ???? CRM-??????. ???????????, ??????? ???????? ? ???? ?????????? ?????????? ??????????? ? ?????????.
???????? ??????, добавлен 22.09.2014??????? ? ???????? Customer Relationship Management, ???????? ?????????, ?????????? ???????? ???????? ?????????? ?????????????? ? ?????????. ?????? ???????????? ??????????, ???????????? CRM-?????????. ??????????? CRM-??????? ? ?????? ????????? CRM.
??????, добавлен 04.07.2022Customer service strategy of an industrial enterprise in the context of the implementation of the concept of strategic management. Features that characterize customer service with high quality. Measures to motivate employees to quality customer service.
??????, добавлен 19.11.2021The analysis of reports on the last researches in area of project management office. Comparison of approaches in project management at the entities with PMO of different levels of a maturity and without it. role and objectivity of the customer feedback.
??????, добавлен 25.02.2016Research on Gender Aspects of Management. Study of the relationship between the features of management activities and the style of leadership from the point of view of gender typing. The role of these factors in terms of improving management efficiency.
??????, добавлен 06.09.2021One the representatives of the external environment is the patient, whom the author of the scientific article called a "customer", because for each person, money goes to the health care organization, which affects the normal functioning of the hospital.
??????, добавлен 31.01.2024?????? ?????????? ??????????????? ????? ? ???????-???????????? ?????????. ????????????? ??????? ?????????? ??????????????? ? ????????? CRM (Customer Relationship Management) ? ??????????? ??????????????? ?????. ?????? ??????? ?????????? ???????????????.
??????, добавлен 29.07.2018Explores the relationship between the formulation and management of long-term and short-term plans, the philosophy of management, the current state of production management. Delves into the internal mechanics of enterprise economic management innovation.
??????, добавлен 19.03.2024???????????? ???????? ? ????????? ??? ????????? ??????????, ?????? ? ?????????? ?????????? ? ????????. ?????? ???????? ?????? CRM-??????. ????????? ?????? ??????????? ?????? ?????? ??? ????????????? ????????. ????????? ??????-???????? ? ??????? CRM.
??????, добавлен 21.02.2025The role, significance of the introduction and subsequent certification of management systems in the activities of a modern enterprise. Approaches to control the business results of the organization, the degree of customer satisfaction and their needs.
??????, добавлен 31.01.2018???????????? ????????, ?? ??????? ??????? ???????? ???????? ????? ??????? ????????? ? ????? ??????? ?????????? ????????????????? ? ????????? - CRM (Customer Relationship Management). ????????? ?????? ? ?????????? ?????????? ??? ?????? ??????????? ???????.
??????, добавлен 29.01.2019Study of the main ways of managing economic processes and participants in production with the lowest costs of material, financial, energy and labor resources. Analysis of the relationship between production efficiency and management improvement.
??????, добавлен 15.11.2022- 16. Crisis situations and effective human resource management - from visions to sustainable solutions
A study of contemporary key aspects of human resource management. Identifying the relationship between research and developments, their application and adaptability in human resource management. Review of trends in changing paradigms of these processes.
??????, добавлен 12.05.2024 The relationship between the concepts of internationalization, employment, modern management technologies of higher education institutions, the concept of lean management. The paradigm of "internationalization at home" through educational programs.
??????, добавлен 04.10.2022The essence of the contractual approach to the organization's activities and the assessment of the role of non-financial indicators in making management decisions. Analysis of customer satisfaction and the value of non-financial indicators in a crisis.
???????? ??????, добавлен 21.08.2020Customer orientation as a key to a strong competitive position. Application of scenario planning for adjustment and forecasting of external instability. Comprehensive analysis of the development of customer orientation of the gas distribution enterprise.
??????, добавлен 23.11.2022Analysis of the direction of improving the efficiency of work in the public sector using new approaches to management, including management control systems. Study of the relationship of this approach with the formation of a culture of efficiency.
??????, добавлен 15.06.2023The stimuli that have the greatest impact on change are unexpected fluctuations that usually occur from the outside environment. One of the priority factors that has strong impact on the success of the company is users of the goods or services provided.
??????, добавлен 14.04.2022A look at strategic processes from historical of view. A comparative analysis of schools of strategic management. The relationship between the choice of the accounting and management strategy of the company, its creation by predicting the future.
??????, добавлен 06.03.2018Theoretical background of CRM concept. Company description and key financial figures. Company and existing CRM system. Study of previous customer satisfaction analyses in company. Estimation of CRM usage and customer satisfaction and regression analysis.
????????? ??????, добавлен 18.07.2020The main risks of import activity and its impact on the achievement of the company’s business objectives. Management, control and corporate governance. The relationship between the level of enterprise risk maturity and the methodology of internal audit.
??????, добавлен 24.06.2021Assessment of the impact of human resource management (HRM) practices on the effectiveness the organization. A study of the relationship between human resources management practices and organizational performance in the oil and gas industry in Nigeria.
??????, добавлен 29.03.2021