Patients’ satisfaction – an indicator of the quality of medical services
Quality assessment of the treatment process as a precondition for an integral approach to its management. Studying the opinion of patients who have undergone treatment in the clinics regarding their satisfaction with the quality of the health services.
Подобные документы
Determinants of job satisfaction in literature. Research design and methodology. Organizational settings and surveying approach. Questionnaire design and variables’ description. Comparing the current satisfaction level with its perceived change.
дипломная работа, добавлен 10.08.2020Характеристика особенностей концепции управления качеством (Total Quality Management) и ее эффективности для успешного ведения бизнеса. Изучение на отечественных и зарубежных примерах основных способов и последствий внедрения менеджмента качества.
реферат, добавлен 14.10.2014Рассмотрение современных методов управления качеством. Понятие и основные концепции Total Quality Management, роль У. Шухарта и У.Э. Деминга в его разработке. Характеристика технология развертывания функций качества и функционально-стоимостного анализа.
курсовая работа, добавлен 30.11.2015Study the customers’ expectation levels of service quality in the food retail sector in the "Pick n Pay" supermarket. Features of demand management in the enterprise. Determination the service quality on stores in Pietermaritzburg area, South Africa.
статья, добавлен 14.04.2016The stimuli that have the greatest impact on change are unexpected fluctuations that usually occur from the outside environment. One of the priority factors that has strong impact on the success of the company is users of the goods or services provided.
статья, добавлен 14.04.2022Rewards and employee satisfaction. Rewards and motivation. Equity and participation. Compensation systems: the dilemmas of practice. Management’s influence on attitudes toward money. Pay for performance. Russian management’s approach to motivation.
реферат, добавлен 30.06.2014Types of activities and methods of an operational nature aimed at meeting the quality requirements and implementation plans for its improvement. Identification of deviations, development of measures to eliminate them and re-correction of defects.
статья, добавлен 10.03.2019The aim is to analize influence the level of preparedness in both IT specialties and economic fields closely tied to IT technologies within higher or secondary educational institutions to meet the needs and requirements of diverse companies.
статья, добавлен 21.07.2024Формування власної систематизації теоретичних постулатів в історії розвитку теорії та практики управління якістю у вітчизняних та зарубіжних країнах. Хронологія розвитку поняття "quality management" та "quality control" в рамках управління якістю.
статья, добавлен 07.10.2018Assessment of the role of strategic development management in the practice of medical institutions. Justification of the importance of ensuring the continuity of strategic goals, the need to take into account the specifics of the health care industry.
статья, добавлен 12.12.2023Characteristics of the preparation process of secondary medical personnel play an exceptional part in the development of medical service quality and its rationality in Nakhchivan. Improve the training of secondary medical cadres in medical schools.
статья, добавлен 04.03.2018The factors influencing the quality of project management approach in an organization and measures for correcting typical mistakes identified within this research. It generates pressure on organizations to create professional project management framework.
статья, добавлен 28.09.2016Принципи загального керування та складові підвищення якості виробничих процесів, вдосконалення діяльності підприємства. Менеджмент на базі концепції Total Quality Management, стратегії концепції. Відмінності принципів традиційної системи управління і TQM.
реферат, добавлен 15.04.2015Consideration of the developed criteria for the effectiveness of management services. Characteristics of the indicators of a comprehensive assessment of the effectiveness of management of the banking sector. Analysis of management in "Kazkommertsbank".
статья, добавлен 28.09.2016Total quality management как подход к управлению организацией, сфокусированный на качестве. Основные принципы философии всеобщего менеджмента качества, проблемы его внедрения в работу организации. Стратегии для разработки системы управления качеством.
контрольная работа, добавлен 09.06.2015Researching determinants of satisfaction with meals. How differs results of soldiers depending on their satisfaction with food, what are the determinants of feeling satisfied. Increasing in index of world food consumption. People's satisfaction with life.
дипломная работа, добавлен 28.10.2019Research of factors influencing the efficiency of a medical institution. Review of organization, management, standardization, audit, advanced training, quality and productivity in medical institutions. Mechanisms for increasing efficiency: on staffing.
статья, добавлен 16.06.2024A study of the influence of the age of employees, position, terms of service, and the division of the company in which the employee works on the level of their overall job satisfaction. Types of motivational and hygiene factors affecting satisfaction.
дипломная работа, добавлен 14.07.2020Effective hiring methods as a way to maintain quality work in every company. An analysis of the methods of personnel management that employers use to hire employees. Optimization of personnel selection as the basis and guarantee of success of the company.
статья, добавлен 26.03.2020In the context of the tasks of designing competitive BPs in the service sector and implementing the strategic goals of the service enterprise, the principles of TQM were specified, the "quality loop" for the hotel business was designed, personnel skills.
статья, добавлен 15.04.2024The article describes the guidelines of the updated version of the National Guideline "Medicinal Products. Distribution Practice". Progressive innovations are highlighted, in particular those concerning the top management activity in the quality field.
статья, добавлен 29.11.2016Использование и предназначение системы управления качеством на предприятии. Специфика и характеристика системы Total Quality Management, описание и принципы комплексного управления качеством. Схожесть и различие системного и комплексного подхода.
реферат, добавлен 12.05.2015Studying the effect of the quality of working conditions on the realization of labor potential in private companies of Azerbaijan. Evaluating how factors such as safety, comfort and job satisfaction affect the productivity and performance of employees.
статья, добавлен 03.09.2024Research process optimization using one of the principles of total quality management. Analysis of its role and importance for making effective decisions that are based only on reliable data. The impact on the competitiveness of the organization.
статья, добавлен 03.12.2018Customer service strategy of an industrial enterprise in the context of the implementation of the concept of strategic management. Features that characterize customer service with high quality. Measures to motivate employees to quality customer service.
статья, добавлен 19.11.2021