Customers’ expectations and perceptions of service quality
Measurement of the customers’ expectation levels of service quality in the food retail sector against their perceptions levels. The zone of tolerance. Determining the gap between customers’ expectations and their perceptions of the service quality.
Подобные документы
Quality assessment of the treatment process as a precondition for an integral approach to its management. Studying the opinion of patients who have undergone treatment in the clinics regarding their satisfaction with the quality of the health services.
статья, добавлен 19.04.2018The problem of product quality in project management, analysis of its importance, problems and strategies of provision. Resource management planning, quality assurance, mitigation risk assessment, communication, collaboration, technology implementation.
статья, добавлен 19.03.2024Successful promotion in the field of service, social, scientific and other activity; promotion upwards on a service stairs. The prospect of career growth. Sincere desire to do the work. Perfection, independent search and reception of new knowledge.
презентация, добавлен 03.11.2015Определение миссии и целей организации ООО "Trust Service". SWOT-анализ организации. Анализ внешней и внутренней среды. Реализация организационной структуры. Практические рекомендации по совершенствованию организационной структуры ООО "Trust Service".
курсовая работа, добавлен 15.07.2012The main differentiation of the L’Oreal Paris Company. Goods and Service Design. Product life cycle management. The term "Cosmetovigilance" in L’Oreal Cosmetics. Quality and Safety of the products. Supplier and distributor selection. Supply Chain.
реферат, добавлен 08.10.2012- 31. Quality management as a foundation contemporary ensuring the competitiveness of tourism enterprises
According to modern ideas in ensuring the quality of the final product, quality management actually acts through-aspect of business management, along with cost, time and more. Understanding money is in the subjective evaluations of each stakeholder.
статья, добавлен 16.08.2017 The role of total quality management (TQM) implementation principles on product quality in the Libyan Metallurgical Company. Peculiarities of the activities of Libyan companies and their difficulties, obstacles in implementing and maintaining modern TQM.
статья, добавлен 18.11.2022The purpose of study is to find out in what way do value determinants influence consumers` choice of online and offline food. The practical implementation is supposed to be recommendations for restaurants and online services on how to improve its work.
дипломная работа, добавлен 18.07.2020Characteristics of the preparation process of secondary medical personnel play an exceptional part in the development of medical service quality and its rationality in Nakhchivan. Improve the training of secondary medical cadres in medical schools.
статья, добавлен 04.03.2018- 35. Professional motivation and job satisfaction of personnel of state penitentiary service of Ukraine
Features of the formation of personnel capable of reorienting from control and repressive functions to service ones. The study of professional motivation and state of satisfaction with the work of employees of the State Penitentiary Service of Ukraine.
статья, добавлен 11.10.2018 Traditional and agile approaches to project management. Effectiveness and productivity of agile teams. Agile approach in education. Contribution of the study and future work. Teamwork Quality model. Setting and project description. Purpose and hypothesis.
дипломная работа, добавлен 20.08.2020Формування власної систематизації теоретичних постулатів в історії розвитку теорії та практики управління якістю у вітчизняних та зарубіжних країнах. Хронологія розвитку поняття "quality management" та "quality control" в рамках управління якістю.
статья, добавлен 07.10.2018Характеристика особенностей концепции управления качеством (Total Quality Management) и ее эффективности для успешного ведения бизнеса. Изучение на отечественных и зарубежных примерах основных способов и последствий внедрения менеджмента качества.
реферат, добавлен 14.10.2014Рассмотрение современных методов управления качеством. Понятие и основные концепции Total Quality Management, роль У. Шухарта и У.Э. Деминга в его разработке. Характеристика технология развертывания функций качества и функционально-стоимостного анализа.
курсовая работа, добавлен 30.11.2015The role of Six Sigma method in activity of non-manufacturing enterprises, its optimization. Restrictions on the use of six sigma in activities linked to innovation. Causes of underdevelopment method in administrative and service processes of Ukrainian.
статья, добавлен 21.09.2017Defining and substantiating the need to improve the culture of service in the restaurant business. Characteristics of organizational and economic characteristics and analysis of the basic performance indicators of the restaurant group "Tabasco".
дипломная работа, добавлен 18.07.2020Принципи загального керування та складові підвищення якості виробничих процесів, вдосконалення діяльності підприємства. Менеджмент на базі концепції Total Quality Management, стратегії концепції. Відмінності принципів традиційної системи управління і TQM.
реферат, добавлен 15.04.2015Total quality management как подход к управлению организацией, сфокусированный на качестве. Основные принципы философии всеобщего менеджмента качества, проблемы его внедрения в работу организации. Стратегии для разработки системы управления качеством.
контрольная работа, добавлен 09.06.2015The article examines the importance and necessity of the hotel business in the cultural, social and economic spheres of the country and the world. There is a parallel between the development of the hotel business and the crisis pandemic in the country.
статья, добавлен 12.11.2023Quality management systems in projects. Management commitment and strategic process. Management reviews and progress evaluations. Interdependency-related processes. Scope-related processes. Measurement, analysis and improvement. One continual improvement.
реферат, добавлен 24.04.2009- 46. State control over the safety and individual quality indicators of livestock products in Ukraine
The reveals the vectors of evolution of state control over safety and individual indicators of quality of livestock products in Ukraine. The problems that cause the low quality and danger of many livestock products in Ukraine have been identified.
статья, добавлен 09.12.2020 Formation of managerial skills of managers in the service industry with the help of project work in English classes. Opportunity for self-realization and professional self-identification of students. Awareness of the available tools and technologies.
статья, добавлен 09.03.2019Examination of the importance of the hotel business in the cultural, social and economic spheres of the world. The issue of saving the hotel business in the period of global crises. Management of service institutions during the Covid-19 pandemic.
статья, добавлен 16.01.2024Effective hiring methods as a way to maintain quality work in every company. An analysis of the methods of personnel management that employers use to hire employees. Optimization of personnel selection as the basis and guarantee of success of the company.
статья, добавлен 26.03.2020Trello as a cloud-based software application which designed to assist with project management in various spheres and organizations. The teamwork quality like a balance of each member contribution effects team’s satisfaction with the work process.
дипломная работа, добавлен 18.07.2020