Hotel visitors' perceptions of value and membership marketing program
The influence of the process of perception of the value of hotel loyalty improving service quality in the hotel. The value of the service experience, functional and cultural values within the specified price. develop marketing strategies for hotels.
Подобные документы
Источники привлечения персонала и основные методы набора кадров. Принципы и критерии отбора персонала, их сущность. Анкетирование и тестирование как способ отбора претендента. Методы поиска и отбора персонала на примере гостиницы HERZEN HOUSE HOTEL.
курсовая работа, добавлен 08.05.2013Требования, предъявляемые к услугам, предоставляемым гостиницей. Технология обслуживания и стандарты внешнего вида сотрудников. Поведение, внешний вид и культура речи обслуживающего персонала гостиницы "Radisson Blu Hotel, Moscow Sheremetyevo Airport 5".
курсовая работа, добавлен 10.12.2023Definition of the term "human risk". Characteristic of employer risk and some methods of its limitation. Study of social and personal, technical and economic risks. Analysis of the main sources and methods of recruitment and human risk minimization.
статья, добавлен 29.09.2016Особливості культурно-рекреаційної складової сучасного готельно-ресторанного сервісу. Обґрунтування важливості культурно-рекреаційної складової та можливості її задоволення. Характеристика та специфіка сервісу готельно-ресторанного комплексу "Hotel SPA".
статья, добавлен 13.04.2023The essence of the event portfolio of a tourist destination. Planning EPD of Ukraine as a component of the tourism product. Marketing strategy for the portfolio formation. Decision-making factors on the structure of the EPD, the dynamics of events.
статья, добавлен 14.02.2022- 56. Quality control
Quality control is an operational activity carried out by managers and employees of an enterprise who act in the process of creating a product. Quality assurance through the implementation of the functions of planning and quality control, communication.
статья, добавлен 13.03.2019 A comprehensive review of the main problems of management in small enterprises, highlighting the peculiarities of marketing and management in small businesses. Consequences of deteriorating business conditions due to the military situation in the country.
статья, добавлен 26.12.2023Проектування та організація харчування в готелях різних категорій. Вивчення основних підрозділів закладів ресторанного господарства. Загальна характеристика готелю "Radisson Blu Hotel Kyiv". Принципи функціонування ресторанів при різних типах готелів.
курсовая работа, добавлен 19.04.2015Characteristics of the audit as a control mechanism for the implementation of the program to improve the quality of products and services in enterprises. The content of the production quality management system in accordance with ISO 8402 and ISO 9001.
статья, добавлен 29.01.2019The role of Six Sigma method in activity of non-manufacturing enterprises, its optimization. Restrictions on the use of six sigma in activities linked to innovation. Causes of underdevelopment method in administrative and service processes of Ukrainian.
статья, добавлен 21.09.2017Realization of organizational and economic bases of production and investment and innovation processes at the enterprise is a factor on which the quality of the final product depends. The specific characteristics of the quality management system.
статья, добавлен 18.03.2018Defining and substantiating the need to improve the culture of service in the restaurant business. Characteristics of organizational and economic characteristics and analysis of the basic performance indicators of the restaurant group "Tabasco".
дипломная работа, добавлен 18.07.2020Formation of managerial skills of managers in the service industry with the help of project work in English classes. Opportunity for self-realization and professional self-identification of students. Awareness of the available tools and technologies.
статья, добавлен 09.03.2019Determination of the general direction of the organization, its vision, mission and corporate values. Steps that allow companies to develop a strategic process. Actions to be taken by the enterprise. A model for choosing a company's strategic orientation.
статья, добавлен 14.11.2022Trello as a cloud-based software application which designed to assist with project management in various spheres and organizations. The teamwork quality like a balance of each member contribution effects team’s satisfaction with the work process.
дипломная работа, добавлен 18.07.2020The training model, which emerged from the interaction between the theoretical reflection and the practical context. The-job training in Portuguese SMEs. Relevance of the elaboration and execution of training programs in the area of foreign languages.
статья, добавлен 03.04.2021Customer preferences in telecommunication service. Tariff plan creation and pricing policy in telecommunications. Main competitors in Russian market and their strategies. General trends in telecommunication in 2019-2020. Tele2 and the need of project.
дипломная работа, добавлен 23.08.2020The problem of product quality in project management, analysis of its importance, problems and strategies of provision. Resource management planning, quality assurance, mitigation risk assessment, communication, collaboration, technology implementation.
статья, добавлен 19.03.2024The main differentiation of the L’Oreal Paris Company. Goods and Service Design. Product life cycle management. The term "Cosmetovigilance" in L’Oreal Cosmetics. Quality and Safety of the products. Supplier and distributor selection. Supply Chain.
реферат, добавлен 08.10.2012Foundations for the formation of the content, functions of sports management. Ensuring the character of physical culture, sports, the affordability of their services. The introduction of innovations in the process of providing, implementing management.
статья, добавлен 23.01.2022A study of the influence of the age of employees, position, terms of service, and the division of the company in which the employee works on the level of their overall job satisfaction. Types of motivational and hygiene factors affecting satisfaction.
дипломная работа, добавлен 14.07.2020Human resource management - a function in organizations designed to maximize employee performance in service of an employer's strategic objectives. Control of people in the enterprise. Strategic human resource management and organizational strategies.
реферат, добавлен 07.09.2014The ways of improving the corporate culture of the team and reducing the risk of conflict in the enterprise. The causes and nature of their origin. Various material values, colloquial expressions, behavior and uncontrolled emotions can cause conflicts.
статья, добавлен 02.10.2022Analysis of problems hindering the implementation of controlling in the enterprises. The notion of controlling the moment of its creation. Qualification of the controllers, opinion of the managers during the recruitment process of the controlling service.
статья, добавлен 28.09.2016Quality assessment of the treatment process as a precondition for an integral approach to its management. Studying the opinion of patients who have undergone treatment in the clinics regarding their satisfaction with the quality of the health services.
статья, добавлен 19.04.2018