Customer relationship management
Improving the business processes of customer relationship management through automation. Solutions the problem of the absence of automation of customer related business processes. Develop templates to support ongoing processes of customer relationships.
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Сущность CRM-систем - Customer Relationship Management. Преимущества клиенториентированного подхода к бизнесу. Формы функционирования и классификация CRM-систем. Основные инструменты, которые включает в себя технология управления отношениями с клиентами.
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