Managing for quality and performance excellence
The concept of quality. Foundations and systems of quality management. Training for improving service quality at Honda. The plant of Lexus in Cambridge. Human resource development management, tools of process management. Methods in quality assurance.
Realization of organizational and economic bases of production and investment and innovation processes at the enterprise is a factor on which the quality of the final product depends. The specific characteristics of the quality management system.
статья, добавлен 18.03.2018
Characteristics of the audit as a control mechanism for the implementation of the program to improve the quality of products and services in enterprises. The content of the production quality management system in accordance with ISO 8402 and ISO 9001.
статья, добавлен 29.01.2019
Quality assessment of the treatment process as a precondition for an integral approach to its management. Studying the opinion of patients who have undergone treatment in the clinics regarding their satisfaction with the quality of the health services.
статья, добавлен 19.04.2018
Study of the role of product quality in the modern world, improvement of technology and changes in consumer demand. Creating a product in which it is influenced by the quality of the subjects of management. Model of full quality control A. Feigenbaum.
статья, добавлен 14.03.2019
The characteristic of kefir are reflected. The technological scheme of production of kefir is provided, the information on a nomenclature of indicators of quality. An algorithm of action for improvement of a quality management system on company.
дипломная работа, добавлен 16.05.2018
According to modern ideas in ensuring the quality of the final product, quality management actually acts through-aspect of business management, along with cost, time and more. Understanding money is in the subjective evaluations of each stakeholder.
статья, добавлен 16.08.2017
Quality control is an operational activity carried out by managers and employees of an enterprise who act in the process of creating a product. Quality assurance through the implementation of the functions of planning and quality control, communication.
статья, добавлен 13.03.2019
Study the customers’ expectation levels of service quality in the food retail sector in the "Pick n Pay" supermarket. Features of demand management in the enterprise. Determination the service quality on stores in Pietermaritzburg area, South Africa.
статья, добавлен 14.04.2016
Strategy development of quality of services rendered in tourism and hospitality business. This strategy is developed on the basis of research of Canadian public service sector and author's own research of Russian socialcultural services and tourism.
статья, добавлен 28.09.2016
Характеристика особенностей концепции управления качеством (Total Quality Management) и ее эффективности для успешного ведения бизнеса. Изучение на отечественных и зарубежных примерах основных способов и последствий внедрения менеджмента качества.
реферат, добавлен 14.10.2014
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