????????????? ITSM ?? ??????? ??????????? ?????????? IT ???????? ???????? ??? "????? ?????" ?? ?????? ???????????? ??????????? "ITILIUM"
????? ?????????? ????? ?????? ? ?????????? ???????. ???????? ?????????????? ?????????????? ?????????? ???????? ? ?????????? ?? ?????? ????? Service Level Agreement. ?????????? ??????????????, ??????????? ???????? ????????? ???????????? ????????? ?????.
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