Customers’ expectations and perceptions of service quality: the case of Pick n Pay supermarket stores in Pietermaritzburg area, South Africa
Study the customers’ expectation levels of service quality in the food retail sector in the "Pick n Pay" supermarket. Features of demand management in the enterprise. Determination the service quality on stores in Pietermaritzburg area, South Africa.
Подобные документы
Specifics of the operation of the hotel and restaurant business. The improvement of personnel management of enterprises hotel and restaurant establishments. Role of human resources in ensuring quality service and ensuring the efficiency of management.
??????, добавлен 24.02.2025Traditional and agile approaches to project management. Effectiveness and productivity of agile teams. Agile approach in education. Contribution of the study and future work. Teamwork Quality model. Setting and project description. Purpose and hypothesis.
????????? ??????, добавлен 20.08.2020??????? room service (?????? ?? ??????????? ?????????), ????? ?????????????? ?????. ?????, ?????? ? ?????????? ??????? room service. ???????? ??????? ??????? ??????: ?????????, ????????????, ????????? ? ?????????? mini bar. ??????? ???????????? ???????.
??????, добавлен 26.05.2016The role of total quality management (TQM) implementation principles on product quality in the Libyan Metallurgical Company. Peculiarities of the activities of Libyan companies and their difficulties, obstacles in implementing and maintaining modern TQM.
??????, добавлен 18.11.2022Improvement of professional training of employees. Increase the efficiency of production, quality and competitiveness in the field of service and in the organization of production. Obtaining competitive advantages in the implementation of one's strategy.
??????, добавлен 20.07.2024- 31. Professional motivation and job satisfaction of personnel of state penitentiary service of Ukraine
Features of the formation of personnel capable of reorienting from control and repressive functions to service ones. The study of professional motivation and state of satisfaction with the work of employees of the State Penitentiary Service of Ukraine.
??????, добавлен 11.10.2018 Strategic decision making process. Problems of designing operations. A management area that specializes in the physical production of goods or services and uses quantitative methods to solve production problems. The Operations Management System.
???????????, добавлен 05.04.2017?????????????? ???????????? ????????? ?????????? ????????? (Total Quality Management) ? ?? ????????????? ??? ????????? ??????? ???????. ???????? ?? ????????????? ? ?????????? ???????? ???????? ???????? ? ??????????? ????????? ??????????? ????????.
???????, добавлен 14.10.2014???????????? ??????????? ??????? ?????????? ?????????. ??????? ? ???????? ????????? Total Quality Management, ???? ?. ??????? ? ?.?. ??????? ? ??? ??????????. ?????????????? ?????????? ????????????? ??????? ???????? ? ?????????????-???????????? ???????.
???????? ??????, добавлен 30.11.2015Types of activities and methods of an operational nature aimed at meeting the quality requirements and implementation plans for its improvement. Identification of deviations, development of measures to eliminate them and re-correction of defects.
??????, добавлен 10.03.2019The study of the evaluation of information processes of management of business entities. The methodological approach to assessing the effectiveness of the information management process through the evaluation. The need to assess the quality of management.
??????, добавлен 05.09.2023The aim is to analize influence the level of preparedness in both IT specialties and economic fields closely tied to IT technologies within higher or secondary educational institutions to meet the needs and requirements of diverse companies.
??????, добавлен 21.07.2024?????????? ??????? ?????????????? ??????????? ?????????? ? ??????? ???????? ?????? ?? ???????? ?????????? ?????? ? ??????????? ?? ?????????? ???????. ?????????? ???????? ??????? "quality management" ?? "quality control" ? ?????? ?????????? ??????.
??????, добавлен 07.10.2018Research on product quality and customer value. Learning a video game as a digital product. Marketing strategy for digital products. Video game design and usability principles. Basic text analysis with LDA. The main characteristic of game descriptions.
????????? ??????, добавлен 07.12.2019Consideration of the developed criteria for the effectiveness of management services. Characteristics of the indicators of a comprehensive assessment of the effectiveness of management of the banking sector. Analysis of management in "Kazkommertsbank".
??????, добавлен 28.09.2016Examination of the importance of the hotel business in the cultural, social and economic spheres of the world. The issue of saving the hotel business in the period of global crises. Management of service institutions during the Covid-19 pandemic.
??????, добавлен 16.01.2024???????? ?????????? ????????? ?? ???????? ?????????? ?????? ?????????? ????????, ????????????? ?????????? ????????????. ?????????? ?? ???? ????????? Total Quality Management, ????????? ?????????. ??????????? ????????? ??????????? ??????? ?????????? ? TQM.
???????, добавлен 15.04.2015Total quality management ??? ?????? ? ?????????? ????????????, ??????????????? ?? ????????. ???????? ???????? ????????? ????????? ??????????? ????????, ???????? ??? ????????? ? ?????? ???????????. ????????? ??? ?????????? ??????? ?????????? ?????????.
??????????? ??????, добавлен 09.06.2015Successful promotion in the field of service, social, scientific and other activity; promotion upwards on a service stairs. The prospect of career growth. Sincere desire to do the work. Perfection, independent search and reception of new knowledge.
???????????, добавлен 03.11.2015??????????? ?????? ? ????? ??????????? ??? "Trust Service". SWOT-?????? ???????????. ?????? ??????? ? ?????????? ?????. ?????????? ??????????????? ?????????. ???????????? ???????????? ?? ????????????????? ??????????????? ????????? ??? "Trust Service".
???????? ??????, добавлен 15.07.2012Effective hiring methods as a way to maintain quality work in every company. An analysis of the methods of personnel management that employers use to hire employees. Optimization of personnel selection as the basis and guarantee of success of the company.
??????, добавлен 26.03.2020Trello as a cloud-based software application which designed to assist with project management in various spheres and organizations. The teamwork quality like a balance of each member contribution effects team’s satisfaction with the work process.
????????? ??????, добавлен 18.07.2020Study of the features of acquiring value competencies for effective management of training specialists. Achieve your goals the necessary competencies to ensure high-quality. Advantages of using a competence-based approach in Western military districts.
??????, добавлен 30.03.2023The article describes the guidelines of the updated version of the National Guideline "Medicinal Products. Distribution Practice". Progressive innovations are highlighted, in particular those concerning the top management activity in the quality field.
??????, добавлен 29.11.2016Human resource management - a function in organizations designed to maximize employee performance in service of an employer's strategic objectives. Control of people in the enterprise. Strategic human resource management and organizational strategies.
???????, добавлен 07.09.2014