Customers’ expectations and perceptions of service quality: the case of Pick n Pay supermarket stores in Pietermaritzburg area, South Africa
Study the customers’ expectation levels of service quality in the food retail sector in the "Pick n Pay" supermarket. Features of demand management in the enterprise. Determination the service quality on stores in Pietermaritzburg area, South Africa.
Подобные документы
The study of applied aspects of the use of information systems and technologies for solving strategic and tactical business problems. Increasing the importance of informatization in the transition to a digital economy. Enterprise management optimization.
статья, добавлен 03.04.2023Research of modern management technologies in ensuring the competitiveness of the enterprise. A thorough study of theoretical provisions and approaches to the definition of management technology and factors influencing the success of its implementation.
статья, добавлен 26.01.2023Conceptual frameworks of management reporting formation that was investigated from the perspective of systematic approach. Determination of the main requirements to the content and structure of management reporting on the example of trade enterprises.
статья, добавлен 30.10.2016Scientific approaches to the definition and interpretation of crisis management in the enterprise. Problematic issues of decision-making in a crisis. Conclusions on further developments in the field of research of crisis management in the enterprise.
статья, добавлен 14.08.2016Study of the concept of flexible management in an enterprise in the context of digitalization and lean production. Conditions for achieving the competitiveness of the enterprise. The development of digital technologies based on computer technology.
статья, добавлен 07.04.2022The design and management of reward systems present the general manager with one of the most difficult human resource management tasks. This policy area contains the greatest contradictions between the promise of theory and the reality of implementation.
реферат, добавлен 13.09.2011Research tasks for the modernization of the site of the enterprise. Determination of critical areas in the development of the enterprise as a diversified structure. Methodical support of high-tech business management in the field of information portal.
статья, добавлен 21.06.2018The organizational structure of enterprise management in modern conditions. The feasibility of using the different types of organizational structures of management at the enterprise to effectively support the implementation of the selected policy.
статья, добавлен 30.01.2016Analysis of changes in the global labor market and the search for ways to overcome the crisis in Ukraine. Expansion of the service sector infrastructure. Improving the skills and competitiveness of the workforce. Search for investment in fixed assets.
статья, добавлен 14.10.2018Понятие стандартов системы и системные стандарты. Международное сотрудничество в области стандартизации. Внедрение системы International Standards Organization. Элементы системы качества Total Quality Management. Роль ISO в развитии глобальной торговли.
контрольная работа, добавлен 15.06.2014The role and importance of information for the cost management process and the enterprise as a whole. The essence and elements of information support of the enterprise. Definition of the concept of "information provision of enterprise cost management".
статья, добавлен 15.05.2018The article is devoted to one of the problems of monitoring the quality of the educational process of a higher education institution - the process of professional training of future managers. Stages and means of implementation of the management process.
статья, добавлен 16.10.2023Рассмотрение подходов к управлению качеством, обеспечивающих новизну и конкурентоспособность продукции. Изложение концепции и принципов Всеобщего управления качеством (Total Quality Management). Изучение опыта применения и развития системы Кайдзен.
контрольная работа, добавлен 10.02.2014Лидерство как процесс социального влияния. Суть, цели и задачи Total Quality Management ("Всеобъемлющее управление качеством"), характеристика принципа TQM "Лидерство руководства", история его формирования и развития, средства и методы реализации.
курсовая работа, добавлен 02.05.2014Explores the relationship between the formulation and management of long-term and short-term plans, the philosophy of management, the current state of production management. Delves into the internal mechanics of enterprise economic management innovation.
статья, добавлен 19.03.2024Рассмотрение модели, процессов и функций менеджмента качества Total Quality Management. Оценка стратегии управления качеством полиграфической продукции. Мероприятия по улучшению деятельности на предприятии и экономическая оценка их эффективности.
курсовая работа, добавлен 18.02.2019The following general scientific and special research methods were used to solve the tasks of the paper, namely: critical analysis, comparative analysis, grouping, generalization, expert surveys, methods of statistical data processing, graphical method.
статья, добавлен 20.07.2024Всеобщий менеджмент качества. Философия управления организацией. Системная модель организации с точки зрения TQM. "Дом всеобщего качества". Ориентация на потребителей, их удовлетворенность. Управление, основанное на фактах и данных. Проектный менеджмент.
реферат, добавлен 02.05.2013The role of management skills and leadership potential of universities in improving the quality of education, in organizing scientific and innovative activities. Recommendations for organizing retraining of teachers in the higher education system.
статья, добавлен 10.10.2024Management tools for managing credit risks. Indebtedness of buyers and existing customers on financial investments of companies. Factors that have a significant impact on the complex of credit risks. Analysis of the causes of losses of organizations.
статья, добавлен 12.02.2019Понятие Всеобщего управления качеством, его применение в мировой практике. Цели Всеобщего управления качеством и факторы, влияющие на их достижение. Концепция современной системы TQM (Total Quality Management). Методы и приемы ТQМ, их плюсы и минусы.
статья, добавлен 20.02.2018Definition and characterization of basic principles of supply chain management. Research of features of logistics is about operation within a single organization. Consideration of essence of the lean management and corporate social responsibility.
магистерская работа, добавлен 23.10.2016Понятие и принципы метода управления качеством, называемого Total Quality Management (TQM), особенности управления кадрами в условиях данной системы. Меры по совершенствованию системы управления персоналом в ООО "Сервис трубопроводного транспорта".
курсовая работа, добавлен 30.09.2012The essence of change management and the role of management in the course of changes in the sustainable development of an enterprise, tools for its successful implementation. Examples of their successful implementation at an industrial enterprise.
статья, добавлен 15.04.2024- 125. Управление качеством
Фазы процесса контроля качества, создание стандартов. Проведение корректировок и регулирование процесса контроля. Обзор престижных премий по качеству. Комплексное управление качеством (Total Quality Management). Пути повышения качества на предприятии.
курсовая работа, добавлен 07.02.2018