Customers’ expectations and perceptions of service quality: the case of Pick n Pay supermarket stores in Pietermaritzburg area, South Africa
Study the customers’ expectation levels of service quality in the food retail sector in the "Pick n Pay" supermarket. Features of demand management in the enterprise. Determination the service quality on stores in Pietermaritzburg area, South Africa.
Подобные документы
Quality management systems in projects. Management commitment and strategic process. Management reviews and progress evaluations. Interdependency-related processes. Scope-related processes. Measurement, analysis and improvement. One continual improvement.
реферат, добавлен 24.04.2009Research process optimization using one of the principles of total quality management. Analysis of its role and importance for making effective decisions that are based only on reliable data. The impact on the competitiveness of the organization.
статья, добавлен 03.12.2018- 78. Diagnostics of current problems of personnel management in pharmaceutical industrial enterprises
Describes tendencies of personnel management in Ukrainian pharmaceutical enterprises in order to estimate the current level of personnel management. Analysis personnel management is a fundamental element of quality system in pharmaceutical industry.
статья, добавлен 28.07.2016 Modern tools for the management of the organization's competitive advantages based on improving the abilities of its employees. Attracting and retaining high quality specialists. The main ways to identify the talents of the organization's employees.
статья, добавлен 28.10.2021A study of the influence of the age of employees, position, terms of service, and the division of the company in which the employee works on the level of their overall job satisfaction. Types of motivational and hygiene factors affecting satisfaction.
дипломная работа, добавлен 14.07.2020- 81. State control over the safety and individual quality indicators of livestock products in Ukraine
The reveals the vectors of evolution of state control over safety and individual indicators of quality of livestock products in Ukraine. The problems that cause the low quality and danger of many livestock products in Ukraine have been identified.
статья, добавлен 09.12.2020 The main rapid implementation of technologies and innovations to optimize business processes and improve management efficiency. Determination of the features of digital management of financial, production and marketing activities of the enterprise.
статья, добавлен 20.07.2024Features of creating new products in the process of preparing a new production. Development of the project, the creation and organization of the release of new products as the main tasks of production. Project management is a special area of management.
статья, добавлен 04.12.2018Formation of managerial skills of managers in the service industry with the help of project work in English classes. Opportunity for self-realization and professional self-identification of students. Awareness of the available tools and technologies.
статья, добавлен 09.03.2019The article discusses the economic sustainability and progressive development of the food industry. Effective management of economic stability and upward development of an enterprise on the basis of a resource complex is accompanied by its evaluation.
статья, добавлен 11.09.2020Relationship between burnout levels and the intention to quit, between transformational leadership and the intention to quit. The study found that increasing job burnout correlates with the increase in the quit intentions in South India's hotel industry.
статья, добавлен 16.08.2020Innovative activity as a prerequisite for effective development of enterprises, improvement of product quality and economical use of resources. Peculiarities of innovative risk management at domestic enterprises and prevention of financial losses.
статья, добавлен 19.09.2024Analysis of the management activities of university leaders in the implementation of an innovative model of integration of science, education, production, business. Review of the project of dual form of education at the University of State Fiscal Service.
статья, добавлен 25.11.2021This article discusses the management of entrepreneurship in the conditions of war in Ukraine. The study seeks to identify the impact of military events on the tactical aspects of enterprise management and to determine effective adaptation strategies.
статья, добавлен 04.09.2024Analysis of the direction of improving the efficiency of work in the public sector using new approaches to management, including management control systems. Study of the relationship of this approach with the formation of a culture of efficiency.
статья, добавлен 15.06.2023Roles and responsibilities in the generalized body of knowledge on project management. Focus on the business need, never compromise quality, build incrementally from firm foundations - the main principles of the Dynamic Systems Development Method.
статья, добавлен 16.10.2018Concretization of the dilemmas of domestic production management in the conditions of war. A decision-making format is necessary to achieve a balance between product quality and cost. Ensuring a balanced combination of localization and globalization.
статья, добавлен 18.12.2023Overview of the problems of enterprise innovation management. Suggestions on how to better manage enterprise innovation from aspects of the concept, methods and talents of innovation management. Research of innovative ways of enterprise management.
статья, добавлен 15.04.2024Search for ways to improve the efficiency of industrial processes and quality of products. Implementation the Lean management as a comprehensive technology. Minimize costs, eliminate unnecessary operations and excessive loads on equipment and employees.
статья, добавлен 20.07.2024Consideration of the concepts of the knowledge economy, its sources and features. Analysis of the role of knowledge in management, approaches to knowledge management and their measurement. Recommendations on the use of knowledge in enterprise management.
статья, добавлен 18.01.2024The diversity management has its origins in business management and reflects the heterogeneity of the workforce and recognizes ways to take advantage of it for the benefit of all participants and the success of the business. The concept of innovation.
статья, добавлен 23.09.2023Leadership styles that can be exhibited by leaders in the political, business or other fields. Relationships with internal and external customers, managers, peers, subordinates. Methods and for recruitment and selection of staff in the organization.
реферат, добавлен 01.12.2014The concept of business process management, development trends of real estate enterprises. Overview of business processes in this area. The role of information technologies, effective measures to improve the productivity and development of enterprises.
статья, добавлен 15.04.2024The correspondence of the perception of the essence of enterprise management processes and personnel system approach. Justification of the strategic elements of the subsystem of personnel management and tapiserie process of enterprise management.
статья, добавлен 28.09.2016The study of applied aspects of the use of information systems and technologies for solving strategic and tactical business problems. Increasing the importance of informatization in the transition to a digital economy. Enterprise management optimization.
статья, добавлен 03.04.2023