From Trust to Turmoil_Analysing Customer Attitude Changes in the Face of Product-Based and Morality-Driven Scandals
Background and Research Gap, оverview of customer attitudes. Relevant theories for studying attitude changes. Brand love, responsibility. Definition and types of scandals, product-based scandals. Moral-based scandals, identification of research gap.
Подобные документы
Role of client communities in managing relationship with customers. Client communities implementation: best practices. Comparison of telecommunications companies which have, do not have online client communities. Limitations, future research directions.
дипломная работа, добавлен 23.09.2018Необхідність поширення практики застосування програмного забезпечення Customer Relationship Management для можливого розвитку готельного бізнесу. Оптимізація витрат готельних комплексів на побудову зв ’язків з клієнтами, продажу та маркетингових заходів.
статья, добавлен 15.05.2018Analysis of nuances of functioning of the Chinese and Japanese markets. Defining the features of the Haier corporate brand. Create effective visual design and cultural symbols of the company's identity. Research of the values of "One Belt - One Road".
статья, добавлен 24.06.2024The leading luxury fashion brands in product design and brand communications. The ability of brands to work with digital design in terms of aesthetics and three-dimensional structures due to the development of digital technologies, complex visuals.
статья, добавлен 11.01.2021Современная структура и элементы системы маркетинговых коммуникаций. Специфика использования виртуальных сообществ. Технологии Web 2.0 и социальные медиа. Разработка методики формирования лояльности бренду посредством social media based brand community.
дипломная работа, добавлен 21.06.2016- 56. Тенденции развития концепции системы управления взаимоотношений с клиентами (CRM-системы) в России
Актуальность клиентоориентированного подхода в современном бизнесе. Обеспечение автоматизации работы по взаимодействию с клиентом при помощи СRМ-системы (Customer Relationship Management). Построение взаимоотношений сотрудников компании с клиентами.
статья, добавлен 19.12.2017 The influence of the perception of the quality of service and the perception of value by the client on the relationship between the hallmarks of the restaurant and the intention of customers to return. Customer experience in full-service restaurants.
статья, добавлен 27.09.2016McDonald's as the world's largest chain of hamburger fast food restaurants. Television, customer mailing, point of scale display, direct mail - the main methods of promotion, which using this global company. Analysis of the market strategy in Russia.
контрольная работа, добавлен 22.05.2018Analysis of the dynamic approach to the formation of marketing strategies to capture regional markets. The development of a two-level dynamic model of regional market of domestic gas meters. The analysis of the ranking of markets as objects of research.
статья, добавлен 28.09.2016Research of logistics opportunities of TRACEKA countries. The role of border crossings in ensuring the flow of goods between countries. Comparative assessment of the logistics gap between TRACEKA countries based on the logistics efficiency index.
статья, добавлен 21.12.2016Empirical implications of CLV measurement in client communities. Client communities implementation. Impact of client communities on companies’ performance. Factors of success derived from content analysis. Customer lifetime value: Marketing models.
курсовая работа, добавлен 26.08.2017The aim and purposes of digital marketing. Research of the latest trends in the formation of the brand image, taking into account digital marketing. Justification of approach of using a social network to create and differentiate brands in practice.
статья, добавлен 24.06.2024Customer is the main hero of online trade game, so there are online marketing communications to be involved to use the conception of social-ethic marketing. Personification influences on the instruments and online marketing communications approaches.
статья, добавлен 28.09.2016The prerequisites for the introduction of sustainable development and green growth principles into all sectors of the economy are analyzed. The use of ginoshing leads to decline in trust in the green brand. Marketing strategies for green brand promotion.
статья, добавлен 15.03.2020Product Placement как технология скрытой рекламы в художественных фильмах и телепередачах, при которой продукт вплетается в сюжетную линию, его сущность и виды. Оценка эффективности, достоинства и недостатки. Внедрение технологии в компьютерные игры.
курсовая работа, добавлен 28.04.2015Research of features of perfume and cosmetic naming, characteristics of basic information related to perfume and cosmetic products. Study of the essence of the naming space, which is modulated by an integrated perfume and cosmetic nominative complex.
статья, добавлен 10.06.2022Инструменты внедрения бренда в отрасль, повышения его узнаваемости и имиджа среди покупателей. Тенденция к увеличению значимости бренда в системе ценностей потребителей. Особенности детского маркетинга. Product Placement, основные его цели и особенности.
статья, добавлен 26.01.2019A study of the role of persuasion in the advertising message. The different techniques of persuasion, their impact on the audience. The role of persuasion in creating advertising messages that stay in the customer's mind and influence their choices.
статья, добавлен 12.12.2024The study of advertising as a kind of social activity of man in the worldview-value, moral-ethical and pragmatic aspects. Characteristics of modern ways of influencing public opinion, methods of forming national identity, consciousness of the person.
статья, добавлен 08.12.2020Product Placement как элемент скрытой рекламы, который предполагает размещение товара или торговой марки в индустрии развлечений с рекламными целями. Его использование в Рунете в социальных сетях и блогах. Анализ аудитории, достоинства и недостатки.
реферат, добавлен 21.11.2017Advertising is a tool for experiencing the city as a concern for the urban environment, a tool for forming consumer attitudes of city residents through the formation of a qualitatively new type of social relationships based on the illusion of prosperity.
статья, добавлен 30.05.2022Features of the relationship between verbal and nonverbal components of advertising of world-famous brands. Research of the specific influence of the emotional factor of a particular brand's popularity on the figurative parameters of advertising.
статья, добавлен 16.01.2022Clarification of the need for social responsibility of business in the context of the global economic crisis. The essence of social responsibility of enterprises, the existing theories of social responsibility and its international standards are analyzed.
статья, добавлен 31.12.2017Classification sellers on the principle of the price mechanism in the market of durable goods. The impact of product quality on the success of trading income. Assessment purchasing power. The essence of the problem of adverse selection in markets.
статья, добавлен 18.01.2014In the article have been defined that in the direction to ensure consumer loyalty to the company, first of all, the optimal assortment should be formed and the formation of goods should be carried out. The application of the integrated ABC/FMR analysis.
статья, добавлен 05.09.2024