Сущность Customer Relationship Management
CRM (Customer Relationship Management) – управление отношениями с клиентами. Преимущества клиенториентированного подхода к бизнесу. Функционирование и виды CRM-систем. Инструменты, которые включает в себя технология управления отношениями с клиентами.
Подобные документы
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The mechanism of improving the efficiency of human resources management at IT-companies updates the implementation of innovative management tools in the processes of hiring, developing, and evaluating their employees. Innovative management approaches.
статья, добавлен 31.01.2024 The study of sustainable production management of enterprises. The advantages and disadvantages of sustainable production management in the activities of an enterprise and its impact on the environment. The involvement of stakeholders in the management.
статья, добавлен 18.12.2023The concept of quality. Foundations and systems of quality management. Training for improving service quality at Honda. The plant of Lexus in Cambridge. Human resource development management, tools of process management. Methods in quality assurance.
курсовая работа, добавлен 29.10.2015Theoretical framework of management by engagement. Research design and methodology. Analysis of management by engagement implementation experience in Russian and global companies operating in Russia. Task level resources and organization of work.
дипломная работа, добавлен 01.07.2017Analysis of functions, values, components of sports management. Elucidation of sport as an educational phenomenon and conditions for the formation of a healthy and active personality. An overview of sports management as a type of sports education.
статья, добавлен 28.07.2023This article discusses the management of entrepreneurship in the conditions of war in Ukraine. The study seeks to identify the impact of military events on the tactical aspects of enterprise management and to determine effective adaptation strategies.
статья, добавлен 04.09.2024Особенности системы управления трудовыми отношениями в ОАО "Минотор". Анализ процессов и тенденций изменений, определяющих условия активизации инновационной деятельности. Рассмотрение основных проблем инноваций и инновационного менеджмента предприятий.
курсовая работа, добавлен 31.05.2021Identifying the nature and priorities of financial management of enterprises. The peculiarity of determining approaches to such management on the basis of crisis management. Analysis of the use of induction and deduction to build a research structure.
статья, добавлен 02.05.2022The role and significance of the knowledge management process in ensuring security in the industrial sector. Characteristics of approaches to defining the concept of knowledge management. A systematic approach to workplace safety and health management.
статья, добавлен 03.12.2020Definition and characterization of basic principles of supply chain management. Research of features of logistics is about operation within a single organization. Consideration of essence of the lean management and corporate social responsibility.
магистерская работа, добавлен 23.10.2016Exploring the conceptualization of a global crisis management paradigm during the Covid-19 pandemic crisis. Analysis of the components of crisis management. Anti-crisis program of global management in the organization, adaptation to Agile management.
статья, добавлен 01.01.2023Изложение основных методов управления отношениями учреждений культуры с представителями каждой из групп поддержки. Исследование использования методов партнерства, защиты учреждений культуры от влияния факторов неопределенного состояния внешней среды.
статья, добавлен 29.08.2016The examination of the relationship between human resource management and social responsibility in sport organizations. The research of social responsibility practices in sports organizations in relations with internal and external stakeholders.
статья, добавлен 24.11.2023- 114. Manadgment basics
Understand basic management principles applying to individuals, small and largeorganizations, grasp the basics of management functions. Appreciate the impact that unresolved issues can have on management skills. Understand strategic planning and its use.
книга, добавлен 30.03.2014 The main problems in the management of personnel development. Ways to improve this process, the need to change the concept of management, motivational base, compensatory mechanism of the impact of work results on the amount of the received reward.
статья, добавлен 15.04.2024The essence and role of tax management in the accounting system. Consideration of the functions, components, tasks of the tax administration in the enterprise. Ways to improve the management of taxation at the enterprise in modern conditions in Ukraine.
статья, добавлен 03.02.2021Highlights and characteristic the results of a study devoted to new requirements to quality management in auditing firms, resulting from the enforcement of the new standards. The design of a quality management system at firm level is considered.
статья, добавлен 09.02.2023The research on human resource management in Chinese universities has achieved many results, providing theoretical support for improving the management level. However, there are still many problems in human resource management in Chinese universities.
статья, добавлен 25.06.2024Analysis of modern developments in the procurement process within the framework of project management from the point of view of the possibilities of using project management tools in the process of public procurement, ensuring their additional impact.
статья, добавлен 23.09.2024Основные понятия сетевого подхода, его место в теории промышленного маркетинга. Институциональные факторы, определяющие особенности формирования межфирменных отношений в Российской Федерации. Принципы и алгоритм стратегического управления сетями.
автореферат, добавлен 26.02.2018Рассмотрение особенностей оценки развития экономического субъекта. Анализ методик Tableau de bordЖ.Л. Мало, Management by Objectives Питера Друкера и Efective Progress and Performance Measurement К. Робертса. Управление развитием экономического субъекта.
статья, добавлен 20.05.2022The concept of behavioral risk management. Using the method of behavioral Economics and predictive analysis to reduce the cost of enterprise-related health problems and conduct of personnel in the workplace. The process of improving risk management.
статья, добавлен 28.09.2016The directions of improvement of the personnel management structure of communal enterprises as a strategic imperative for the development of a city management system. The need to improve the efficiency of companies to bring them to European standards.
статья, добавлен 06.10.2018Использование передовых управленческих и информационных технологий, с помощью которых компания собирает информацию о потребителях как основа системы управления взаимоотношениями с клиентами. Характеристика основных этапов разработки CRM–стратегии.
курсовая работа, добавлен 26.05.2016Features of the usage of information technology and management systems in business management for optimization operations of the enterprise. Practice of business management, the use a balanced approach to the information support of business decisions.
статья, добавлен 29.09.2016